1 WHAT IT IS
There are three different ways to get a new password in Bizzmine, depending on whether you're signed in, locked out, or need an administrator to help you. If your account uses Single Sign-On or Active Directory, none of these apply — your password is managed entirely outside Bizzmine by your organisation's own system.
2 WHO IT'S FOR
Audience: End user Reading time: 4 min
Any Bizzmine user who needs to change or reset their password, or who wants to understand what to do when they can't sign in.
3 PREREQUISITES
No prerequisites. If you're already signed in, you can change your password from your profile settings. If you're locked out, use the login screen or contact your administrator.
4 HOW IT WORKS
Option 1 — Change your password while signed in
If you know your current password and just want to update it, open your account profile settings, find the Password section, and click Reset Password. A form appears asking for your old password and a new one (entered twice). After saving, you'll see a confirmation message.
Note on password rules: Bizzmine does not show password requirements or a strength meter while you type. If your new password is rejected, you'll see a general error message rather than a specific explanation — try something longer or more varied and submit again.
Option 2 — Forgot your password (can't sign in at all)
If you're locked out, you don't need to find anything inside Bizzmine itself. Signing in already takes you to Bizzmine's own sign-in page, hosted separately from the rest of the app — that page is where password recovery happens too. This is a completely separate path from Option 1, since you're not signed in yet.
Exactly what that page shows and what happens next — an emailed reset link, a security question, etc. — depends on how your organisation has set things up. If nothing arrives or you're unsure what to expect, contact your administrator or IT team.
Option 3 — An administrator resets it for you
If you're completely locked out and "Forgot password?" isn't working, an administrator can reset your password directly from the Manage Users list. They open your user record, use the reset password action, and type a new password for you.
Bizzmine does not email you the new password automatically — the administrator enters it directly into the form. If you're told "IT reset your password," expect them to give it to you directly (in person, by chat, etc.) rather than an automated email.
SSO or Active Directory accounts
If your account is connected to your organisation's own sign-in system — Single Sign-On, Active Directory, or similar — there is no Bizzmine password to reset. In your profile settings, the Password section shows a disabled button labeled "Managed by Active Directory" (or your provider name) instead of a Reset Password option. In Manage Users, the reset password action is simply absent for these accounts.
Any password changes happen entirely inside your organisation's own system — never inside Bizzmine. Contact your administrator or IT team to reset it there.
Quick comparison
| Your situation | Where to go | What happens |
|---|---|---|
| You know your password and want to change it | Profile Settings → Password → Reset Password | Enter old password plus a new one twice, see a success message |
| You're locked out and can't sign in | Try signing in again | You land on Bizzmine's sign-in page, hosted separately, where password recovery is handled |
| Locked out and "Forgot password?" isn't working | Ask an administrator (Manage Users) | They type a new password directly and give it to you |
| Your account uses SSO or Active Directory | No Bizzmine password screen exists | Password changes happen in your organisation's own system |
5 RELATED ARTICLES
6 NEXT IN TRACK
New end user — next article
Tasks, Notifications & Reminders →
As your password is managed by Windows, you can’t change/reset your password in BizzMine. If you have troubles resetting your Windows password, please contact your internal IT responsible(s).