4. Two-factor authentication

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4. Two-factor authentication

End user 4 min read

1 WHAT IT IS

Two-factor authentication (2FA) adds a second verification step to your Bizzmine login, on top of your username and password. After you enter your password, you'll also need to enter a one-time code from an authenticator app on your phone. This means that even if someone gets hold of your password, they still can't get into your account without that code.

2 WHO IT'S FOR

Audience: End user Reading time: 4 min

Anyone who logs into Bizzmine and has been asked (or required) to set up 2FA on their account.

3 PREREQUISITES

You should already know how to log into Bizzmine with your username and password. See Sign in to Bizzmine. You'll also need a smartphone with an authenticator app installed (such as Google Authenticator or Microsoft Authenticator).

4 HOW IT WORKS

Setting up 2FA for the first time

Log into Bizzmine as usual with your username and password.
If 2FA hasn't been set up yet, you'll see a setup screen showing a QR code.
Open your authenticator app on your phone and choose to add a new account (usually a "+" or "Add" button).
Scan the QR code shown on your screen with your phone's camera through the app.
Your authenticator app will now display a 6-digit code that refreshes every 30 seconds. Enter this code into Bizzmine to confirm the setup.
Once confirmed, 2FA is active on your account.

[Screenshot: 2FA setup screen showing the QR code and the field to enter the confirmation code]

Logging in once 2FA is set up

Enter your username and password as normal.
Bizzmine will ask for a verification code.
Open your authenticator app, find your Bizzmine entry, and read the current 6-digit code.
Enter the code in Bizzmine before it refreshes, then continue to log in.

[Screenshot: login screen with the verification code field]

What if I lose access to my authenticator app?

If you get a new phone or lose access to your authenticator app, you won't be able to generate a valid code. In that case, contact your Bizzmine administrator — they can reset 2FA on your account so you can set it up again on your new device.

Do I need to enter a code every time I log in?

Yes, a new verification code is required at every login, since each code is only valid for a short time and can't be reused. This is what makes 2FA effective at protecting your account.

Good to know

Situation	What to do
Code says "invalid" when logging in	Make sure your phone's clock is set to automatic/network time — authenticator codes are time-based and drift if your phone's clock is off.
Switching to a new phone	Ask your administrator to reset 2FA before you switch, so you can scan a fresh QR code on the new device.
2FA is required by your organisation	You won't be able to skip the setup screen — it must be completed before you can access Bizzmine.

5 RELATED ARTICLES

Sign in to Bizzmine The basics of logging into your account	Reset a user's password What to do if you forget your password
Unlock a locked out user What happens after too many failed login attempts	Set your default workspace & theme Personalise Bizzmine after your first login

How to change your two-factor device (2FA device)

You changed your 2FA device and just need a reset: Go to your personal settings by clicking on the user icon…

You changed your 2FA device and just need a reset:

Go to your personal settings by clicking on the user icon in the upper right corner of your interface and select "User Settings".
At the top of the page, you will see a section "Profile settings". If 2FA was activated for your account and you already authenticated with your password and code, you will be able to reset the 2FA if necessary.

What if your 2FA device is lost?

Sometimes, very unfortunate things happen ... Such as losing your beloved 2FA device. Now what? What if 2FA was enabled on…

Sometimes, very unfortunate things happen ... Such as losing your beloved 2FA device. Now what? What if 2FA was enabled on your BizzMine environment? No worries (unless about the lost device), 2FA can easily be reset for the particular user.

Solution 1: You're the owner of the environment.

Go to the settings of BizzMine by clicking on the cog-wheel in the upper right corner of your interface.
Look in the left-side menu for USER MANAGEMENT and click on it.
Now, for each user, you will be able to click on the pencil symbol.
You will get to see the properties of that user containing, e-mail address, first name, last name, language and the user type. Last but not least, there's an option "Two Factor Authentication" which allows you to reset the two factor authentication device.

Just click "Reset Two Factor Authentication Device" and a popup screen will appear, asking you if you're sure that you want to reset the device.