1 WHAT IT IS

To keep your account safe, Bizzmine can temporarily lock you out of the system in two situations: after too many failed sign-in attempts, or when you're signing in from a network that isn't allowed. This is normal security behavior, not a bug — it protects your account and your organization's data from unauthorized access attempts.

2 WHO IT'S FOR

3 PREREQUISITES

Make sure you know how to sign in to Bizzmine before reading this article.

4 HOW IT WORKS

Too many failed sign-in attempts

If you enter the wrong username or password too many times in a row, Bizzmine temporarily locks your account to protect it from unauthorized access attempts. By default, you get 3 attempts, and once all 3 fail, your account is locked for 15 minutes.

Once your account is locked, you'll see a message like this on the sign-in screen:

Signing in from a blocked network

Bizzmine can also be set up to only allow sign-in from specific networks or locations. If you try to sign in from an IP address that isn't on the allowed list, you'll see a message telling you that access is denied from your current location — even if your username and password are correct:

What to do if you're locked out

1. Stop trying to sign in right away — repeated attempts can extend the lockout or trigger it again.
2. Read the message on screen: it tells you whether you're locked out because of failed attempts or blocked because of your network.
3. For a failed-attempt lockout, wait out the lockout period (15 minutes by default) and then try again.
4. For a network block, try connecting from an approved location or network (for example, your office network or company VPN).
5. If the problem continues, contact your system administrator — they can unlock your account or confirm which networks are allowed.

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